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Uptima Credit and Microfinance House Ltd. Licensed under the NBFI Act, Bank of Ghana

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Faq’s

Frequently Asked Questions

We've compiled answers to the most common questions about our services,processes, and operations. If your question isn't here, contact us or call +233 53 401 9840.

  • What services does Uptima Credit offer?

    Uptima Credit and Microfinance House Limited provides affordable financial services tailored for individuals, SMEs, groups, and the unbanked in Ghana. Our core products include: Savings accounts (current, savings, Susu, Edwadie savings). Loans (personal, SME/working capital, group loans, education loans). Investments (fixed deposits, treasury bills). All services are delivered with a focus on quality, professionalism, and social responsibility, in line with our license from the Bank of Ghana.

  • Is Uptima Credit licensed and regulated?

    Yes. Uptima Credit and Microfinance House Limited is a licensed micro-credit and microfinance company under the Non-Bank Financial Institutions (NBFI) Act, regulated by the Bank of Ghana. We adhere strictly to all industry rules, ensuring client funds are secure and operations are transparent.

  • Who can open an account with Uptima?

    Ghanaian residents aged 18+ (individuals, salaried workers, SMEs, groups/associations). No minimum income required—we specialize in serving the unbanked and underserved. Bring a valid ID (Voter’s ID, Ghana Card, Passport), proof of address, and a passport photo to any branch.

  • What are the requirements for a loan?

    Requirements vary by product but generally include: Valid ID and proof of income/activity (e.g., payslips, business records, guarantor for groups). Active Uptima savings/susu account (recommended). Clear repayment ability (no active bad debts). Loans start from small amounts with flexible terms. Apply now or visit a branch for a free eligibility check.

  • How do I make deposits or withdrawals?

    In-branch: Visit our Ajumako head office or authorized agents. Mobile Money: Transfer to our designated numbers (MTN MoMo, Vodafone Cash, AirtelTigo). Bank transfer: Use our account details (available on request). Withdrawals require ID and account verification for security. Minimum balances apply to some accounts.

  • What is a Susu account, and how does it work?

    Susu is a traditional rotating savings scheme adapted for modern use. You save a fixed daily/weekly amount (e.g., GHS 10–50), collected by our agents. At payout cycles (e.g., monthly), you receive the lump sum minus a small fee. Ideal for traders and informal workers building discipline and lump-sum funds.

  • Are my funds safe with Uptima?

    Yes. As a Bank of Ghana-licensed institution: Client deposits are protected by our capital adequacy and liquidity requirements. We use secure systems for transactions. Insurance covers operational risks. We’ve served clients since [insert year, e.g., 2009] without major incidents. Report concerns via our complaints process.

  • Do you offer online banking or a mobile app?

    Currently, we focus on secure in-person and agent-based services via Mobile Money integration. Full digital banking (app/portal) is in development. In the meantime: Check balances via USSD [if available: *code#]. Make payments via MoMo. Sign up for SMS alerts on your account.

  • What are your operating hours and locations?

    Head Office: P.O. Box AJ 64, Ajumako, Central Region. Mon–Fri: 8:30 AM–4:00 PM. Agents in nearby communities (enquire for list). Holidays follow Bank of Ghana calendar. View map.

  • How do I file a complaint or feedback?

    We value your input. Submit complaints via: Phone: +233 53 401 9840 Email: info@uptimacredit.com In-branch form. We resolve 90% within 7 days, per BoG guidelines. Escalation available to our Complaints Officer or Bank of Ghana. Or use the Compliant form here

  • Can SMEs or groups apply for loans?

    Yes! We specialize in SME working capital, group lending (e.g., for market women’s associations), and Edwadie loans. Groups need a constitution, meeting records, and joint guarantors. Benefits: lower rates, shared responsibility. Learn more.

  • What about investments like fixed deposits?

    Earn competitive interest on fixed deposits (3–12 months) or treasury bills. Minimum: GHS 1,000. Rates quoted at branches (subject to BoG policy). Safe, regulated returns for savers seeking growth.

  • Are there fees or charges?

    Transparent fees only: Account maintenance: Minimal/waived for active accounts. Loan processing: 1–2% (disclosed upfront). Susu commission: 5–10% of collections. Full schedule available at branches or on request. No hidden charges.

  • Can I support Uptima’s social work through donations?

    Absolutely. Donations fund financial literacy, outreach to the unbanked, and community projects—aligning with our social responsibility mission. Donate now. Tax advice: Consult your advisor.

  • How does Uptima promote financial inclusion?

    Our vision: Mobilize funds to the unbanked for economic growth. We offer low-barrier products, agent networks in rural areas, and free financial education workshops. 70%+ of clients are first-time formal finance users   NOTE: coming soon!!

  • What documents do I need to bring? (Bonus quick ref)

    Service Required Documents Open Account Ghana Card/Voter’s ID, 2 passport photos, proof of address Personal Loan Above + payslip/bank statement, guarantor Group Loan Group constitution, IDs of 5+ members Investment Account details + investment form